Privacy Policy

Learn how we collect, use, and protect your personal information.

Introduction

At Doxelio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our website.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email address, phone number)
  • Company or organization information
  • Project requirements and preferences
  • Communication preferences
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website information
  • Device information and identifiers

Contact Form Data Collection

Information Collected Through Contact Forms

When you use our contact forms, we collect the following information:

  • Name: Your full name as provided
  • Email Address: Your email address for communication
  • Phone Number: Optional phone number for direct contact
  • Subject: The topic or category of your inquiry
  • Message: The content of your message or inquiry
  • Contact Preference: Your preferred method of communication (Email, Zoom, or Chat)
  • Consent: Your agreement to our privacy policy and data processing

How We Use Contact Form Data

The information collected through our contact forms is used for the following purposes:

  • To respond to your inquiries and provide customer support
  • To process and fulfill your service requests
  • To send you relevant information about our services
  • To improve our services and website functionality
  • To comply with legal obligations
  • To prevent fraud and ensure security

Data Retention for Contact Forms

We retain contact form data for as long as necessary to:

  • Provide you with the requested services
  • Maintain our business relationship
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Typically, this means we retain your information for up to 3 years after your last interaction with us, unless you request deletion or we are required to retain it for legal reasons.

Your Rights Regarding Contact Form Data

You have the following rights regarding your contact form data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to our processing of your personal data
  • Withdrawal: Withdraw consent at any time

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our services
  • Processing transactions and payments
  • Communicating with you about our services
  • Improving our website and services
  • Analyzing usage patterns and trends
  • Preventing fraud and ensuring security
  • Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and providing services
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
  • Consent: We may share information with your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure data storage and backup procedures
  • Employee training on data protection

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. For detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal data
  • The right to correct inaccurate data
  • The right to delete your personal data
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • The right to withdraw consent

To exercise these rights, please contact us using the information provided below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Last Updated: December 2024

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: info@doxelio.com
  • Phone: +1 (555) 123-4567
  • Address: 123 Tech Street, Digital City

For data protection inquiries or to exercise your rights, please contact our Data Protection Officer at dpo@doxelio.com.