Terms of Service

Doxelio Digital Agency is a trading brand operated by MegaDev Ltd, company registration number 208560960. These Terms apply to website visitors, prospects, and clients unless a signed agreement states otherwise.

If there is a conflict between these Terms and a signed proposal, statement of work, order form, or master services agreement, the signed document controls for that project.

We provide digital services including website design and development, ecommerce builds, monthly website development, website maintenance, security monitoring, security diagnostics, SEO, business automation, consulting, and related support.

• Scope, deliverables, timeline, price, revision rounds, and responsibilities are defined in the applicable proposal or agreement.
• Anything not expressly included in the agreed scope is out of scope and may require a separate quote.
• We may use trusted subcontractors, tools, frameworks, hosting providers, and third-party services where appropriate.

• Provide accurate information, content, approvals, credentials, feedback, and access needed to deliver the work.
• Confirm that you have the rights to any logos, images, copy, data, software, accounts, or materials supplied to us.
• Review deliverables promptly and report issues in a clear and timely way.
• Maintain lawful business practices and avoid asking us to build, host, promote, or automate illegal, misleading, harmful, or abusive activity.

Fees, payment milestones, deposits, recurring amounts, taxes, and payment methods are set out in the relevant proposal or invoice.

• Work may be paused for late payment.
• Recurring services renew according to the agreed billing period unless cancelled under the applicable agreement.
• Prices may exclude VAT, sales tax, payment processor fees, app subscriptions, hosting, domains, stock assets, licences, and third-party platform costs unless stated otherwise.

• A deliverable is considered accepted when you approve it, use it publicly, or do not report material issues within the agreed review period.
• Timelines depend on timely client input, third-party platforms, access, approvals, and technical dependencies.
• Emergency, security, or recovery work may require prioritisation decisions that affect ordinary timelines.

After full payment, the client receives the rights described in the project agreement for final deliverables created specifically for the client.

• We retain ownership of our pre-existing know-how, processes, reusable code, internal tools, templates, methods, and non-client-specific components.
• Third-party software, fonts, plugins, images, APIs, frameworks, and services remain subject to their own licences and terms.
• Unless agreed otherwise, we may reference the project in our portfolio, proposals, case studies, and marketing.

Web projects often rely on hosting, domains, payment processors, analytics, email providers, CMS plugins, app stores, AI tools, integrations, and other third-party services.

• Third-party downtime, policy changes, price changes, API limits, account suspensions, or security incidents are outside our direct control.
• You are responsible for complying with the terms of third-party platforms connected to your project.
• We can help configure third-party tools, but we do not guarantee their uninterrupted operation.

We use reasonable professional care, but no website, server, plugin, software stack, or security process can be guaranteed to be vulnerability-free or always available.

• Security services reduce risk; they do not eliminate risk.
• Maintenance and update work should be paired with backups, access controls, monitoring, and recovery planning.
• Clients should maintain secure passwords, limited admin access, and up-to-date business continuity plans.

To the maximum extent allowed by law, our liability is limited to the fees paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, special, punitive, consequential, or lost-profit damages.

Unless a signed agreement states otherwise, disputes should first be handled through good-faith negotiation. If unresolved, the applicable venue and governing law will be determined by the contract, the parties involved, and mandatory law.

Questions about these Terms can be sent to legal@doxelio.com or hello@doxelio.com.